Customer Service Executive (CRM) – Voice Process

Job Responsibilities

• Handle inbound and outbound calls to address customer queries and concerns.
• Provide support through calls, chats, and emails when required.
• Assist customers with account setup, memberships, and payment-related issues.
• Maintain professionalism and adhere to company policies while interacting with customers.
• Update records and CRM systems with customer interactions.

Requirements

• Minimum 6 months of experience in a customer service (voice process) role.
• Strong communication skills in English and Hindi.
• Basic knowledge of CRM tools and customer support processes.
• Willingness to work in rotational 24/7 shifts, including night shifts.

Job Details

• Salary: ₹25,000 In-Hand | ₹29,000 Gross
• Working Days: 5 Days a Week
• Week Offs: 2 Rotational Offs
• Shift: Rotational 24/7

Interview Process

1. HR Screening
2. Operations Round
3. Final Offer

Interested candidates can apply now to be part of a dynamic and growing team.