PRE-REQUISITES
The concept of T-shaped persons is a metaphor used in job recruitment to describe the abilities of persons in the workforce. The vertical bar on the letter T represents the depth of related skills and expertise in a single field, whereas the horizontal bar is the ability to collaborate across disciplines with experts in other areas and to apply knowledge in areas of expertise other than one’s own. hence, please read the job description in the t shaped framework. when we are hiring people, the vertical part of the t is a must while horizontal is something we could build upon eventually in the role.
Must have skills, education & behaviors
-Possesses at least 3 years work experience in customer service environment with a minimum of 1-year in Contact Center.
-Support or expertise in GSO/Vistaprint workflow/s for the last 6 months. (Applicable only in case of internal promotion/job posting)
-Possess professional training or experience in leadership or people development.
-Must possess professional training or at least 1-year experience in a training field, may include:
-Possesses at least 2-years’ experience in the training/learning field, may include:
-Possesses a bachelor’s degree in Business/Management/Education/Psychology (preferred) or
-Possesses a Diploma in Education or ISTD Training and Development Certificate (preferred) or/and learning certification from a reputable organization.
-Demonstrates knowledge of adult learning principles and learning methodologies in facilitation and design.
Requirement:
Expertise in Adobe Illustrator & Photoshop
Fluency in English & Hindi
Advanced levels of multimedia to create engaging classroom/virtual presentations.
Expertise in MS word
Effective Presentation, moderation and public speaking skills
Effective feedback sharing & receiving skills.
Strong communication
Able to use web-based multimedia tools (Go Animate, Adobe Spark etc.) to create basic media solutions.
As a Learning Professional with a stem in facilitation you will contribute to the achievement of the Learning team’s Objectives & Key Results by fulfilling the following T-shaped responsibilities:
Behaviors
Good didactical skills, able to help others to learn easily.
Goal-oriented, structured, and independent working style
Confident and open-minded
Strong decision-making and problem-solving skills
Possesses flexibility in working AM, PM, holidays and/or weekends.
Possesses a growth mindset.
Strong self-management, organization, and time management skills.
Role and Responsibilities
As a Learning Professional with a stem in facilitation you will contribute to the achievement of the Learning team’s Objectives & Key Results by fulfilling the following T-shaped responsibilities:
Stem (vertical) -shaped
Design Learning Solutions
Applies ID standards + guidelines to deliver high quality learning solutions.
Writes effective and measurable learning objectives.
Applies adult learning principles while designing learning solutions and communication.
Creates different formats of learning solutions and blended learning approaches (E-Learning, ILT, Micro, Game based)
Acts as a POC for lines of business supported by the CI – GSO to drive and improve performance.
Plan, create and Implement from the beginning of course/learning solution inception L1 to L4 evaluation
Perform need analysis for training requests.
Shapes the existing training programs, plans and approach.
Technical Skills/ Functional Knowledge
i.Use eLearning authoring tools to create online learning solutions.
ii.Able to use tools and techniques to record and analyze learning metrics and data.
iii.Able to use advanced levels of multimedia to create engaging classroom/virtual presentations.
iv.Able to create, process and upload learning solutions (SCORM, PDFs, Multimedia etc.) in LMS
v.Perform a basic level of diagnosis of LMS.
Analytical Skills
i.Able to observe/record behaviors of learners before and after learning solution impact.
ii.Able to compare, interpret and synthesize sets of data from different sources; identify possible cause and effect patterns and draw appropriate conclusions from these datasets to arrive at appropriate solutions.
iii.Determine Target Groups, gather data to define needs, prioritize needs, identify, and analyze causes, summarize findings.
iv.Conducts training needs assessment by connecting with various stakeholders.
v.Able to analyze learning solutions effectiveness conducted in different environments/ countries.
vi.Evaluates and report on the effectiveness of trainings, workshops, and other learning solutions by completing training evaluations and end of training reports.
vii.Data driven approach to understanding performance issues. Take action to improve the quality and effectiveness of training and coaching.
Facilitation
i.Able to lead discovery meetings on different business needs with a diverse audience.
ii.Able to lead Learning squads and perform ticket/task management.
iii.Able to conduct Train the Trainer sessions.
iv.Able to lead trainings/meetings for different levels of audience (agile ceremonies, leadership development, inspiration time sessions for specialists to managers)
v.Facilitates professional routine training, remediation and upskilling with a focus on Vistaprint/Cimpress products, channels, tools, and processes.
vi.Facilitates soft skills/language and mid-level developmental trainings.
Leading Others
i.No supervisory responsibilities; accountable for individual contribution and batch performance (when applicable).
ii.Supports trainees during the OJT.
iii.Coaches, mentors, and directs Trainees to expected behavior and performance.
iv.Model and educate the best practices of Instructional Design principles and applications to PR1.
v.Able to support your colleagues to apply adult learning principles (and other Instructional Design Models) when they create learning solutions.
vi.Coach your colleagues on ID styles + standards, best practices, and tools
Process Management
i.Build and maintain ID templates (TDD, PPT…)
ii.Able to build and maintain ID styles + standards, guidelines, and best practices (effective ways to write course descriptions, version control, copyright etc.)
iii.Strong knowledge of Vistaprint/Cimpress products, tools, channels, and processes. – functional knowledge
Learning Administration
i.Coordinates and manages the feedback loop interactions with Recruiting, DQ, PEX and/or Operations.
ii.Responsible for user management, course and site administration and report generation and communication of the LMS
iii.Interacts with internal customers to support them with the functionality of the LMS.
iv.Collects, analyzes, and distributes results of evaluation, and other training data.
v.Maintains training database, prepares, and distributes all team reports.
vi.Manages training resources and equipment.
Cross (horizontal) – T shaped
Knowledge Management
i.Designs multi-media knowledge solutions for internal and external customers.
ii.Structured knowledge solutions in knowledge base and keeps knowledge up to date by delivering value to users.
iii.Designs effective job aids and knowledge articles.
iv.Contributes to refinement of knowledge writing styles and standards and supports styles and standards compliance through peer review.
v.Encourages knowledge usage and feedback sharing to address knowledge gaps, identify process and tool enhancements.
vi.Exploring various knowledge management platforms
Instructional Design
i.Designs engaging learning solutions and supporting material and media including instructor-led trainings, facilitator’s, virtual trainings and reference guides.
ii.Works with stakeholders to identify training needs, sets instructional end goals, and creates content that aligns with needs.
iii.Analyzes and applies trends and good practices in learning technologies and instructional design.
iv.Devise’s mode of assessment to measure the effectiveness of learning solutions.
v.Maintains learning solution course folders.
Project Management
i.Defines project scope and objectives by involving all relevant stakeholders and ensures technical feasibility.
ii.Ensures on-time delivery of projects within scope and budget.
iii.Develops detailed project plan to monitor and track progress.
iv.Manages changes to the project scope, project schedule using appropriate techniques.
v.Measures project performance using appropriate tools and techniques.
vi.Leads role-based teams, with responsibilities to create and (in partnership with others) execute strategy.
vii.Planning, organizing, and controlling training space and managing multiple projects (project management tools)
Leadership Development
i.Assist with org. learning and development programs and the implementation of learning initiatives.
Marketing Skills
i.Developing content and/or learning solutions like you are selling a product can be a highly sought-after skill for many leaders.
ii.Think and Act as a marketer
HIRING PROCESS
Round/s Input/Selection Round Skills/Competencies to be evaluated Mode Scoring Pattern Qualifying Criteria
English Language Test (Written) Selection round Written English Written MCQ 80%
AI & PS Selection Round AI & PS knowledge Written As per the CFT evaluation As per the CFT evaluation
1×1 round with the reporting manager Selection round Knowledge and experience on the job role of Sr. learning specialist, Communication skills Virtual/Face to face Descriptive feedback Descriptive feedback on skills/competencies from the job role
Demo – Facilitation Selection Round (Learning Team members) Facilitation skills
Design Learning Solutions
Process Mgt (TDD creation) Virtual/Face to face Descriptive feedback + Feedback form on competencies to evaluated Descriptive feedback on skills/competencies from presentation
Job Description
Job Title: Sr. Learning Specialist Location: Ahmedabad
Department/Group: Learning Team Job Level: PR2
Job Code: Position Type: Full Time
PRE-REQUISITES
The concept of T-shaped persons is a metaphor used in job recruitment to describe the abilities of persons in the workforce. The vertical bar on the letter T represents the depth of related skills and expertise in a single field, whereas the horizontal bar is the ability to collaborate across disciplines with experts in other areas and to apply knowledge in areas of expertise other than one’s own. hence, please read the job description in the t shaped framework. when we are hiring people, the vertical part of the t is a must while horizontal is something we could build upon eventually in the role.
must have skills, education & behaviors
-Possesses at least 3 years work experience in customer service environment with a minimum of 1-year in Contact Center.
-Support or expertise in GSO/Vistaprint workflow/s for the last 6 months. (Applicable only in case of internal promotion/job posting)
-Possess professional training or experience in leadership or people development.
-Must possess professional training or at least 1-year experience in a training field, may include:
-Possesses at least 2-years’ experience in the training/learning field, may include:
-Possesses a bachelor’s degree in Business/Management/Education/Psychology (preferred) or
-Possesses a Diploma in Education or ISTD Training and Development Certificate (preferred) or/and learning certification from a reputable organization.
-Demonstrates knowledge of adult learning principles and learning methodologies in facilitation and design.
Requirement Must have Nice to Have
Skills
Expertise in Adobe Illustrator & Photoshop
Fluency in English & Hindi
Advanced levels of multimedia to create engaging classroom/virtual presentations.
Expertise in MS word
Effective Presentation, moderation and public speaking skills
Effective feedback sharing & receiving skills.
Strong communication Able to use web-based multimedia tools (Go Animate, Adobe Spark etc.) to create basic media solutions.
Behaviors
Good didactical skills, able to help others to learn easily.
Goal-oriented, structured, and independent working style
Confident and open-minded
Strong decision-making and problem-solving skills
Possesses flexibility in working AM, PM, holidays and/or weekends.
Possesses a growth mindset.
Strong self-management, organization, and time management skills.
Role and Responsibilities
As a Learning Professional with a stem in facilitation you will contribute to the achievement of the Learning team’s Objectives & Key Results by fulfilling the following T-shaped responsibilities:
Stem (vertical) -shaped
Design Learning Solutions
Applies ID standards + guidelines to deliver high quality learning solutions.
Writes effective and measurable learning objectives.
Applies adult learning principles while designing learning solutions and communication.
Creates different formats of learning solutions and blended learning approaches (E-Learning, ILT, Micro, Game based)
Acts as a POC for lines of business supported by the CI – GSO to drive and improve performance.
Plan, create and Implement from the beginning of course/learning solution inception L1 to L4 evaluation
Perform need analysis for training requests.
Shapes the existing training programs, plans and approach.
Technical Skills/ Functional Knowledge
i.Use eLearning authoring tools to create online learning solutions.
ii.Able to use tools and techniques to record and analyze learning metrics and data.
iii.Able to use advanced levels of multimedia to create engaging classroom/virtual presentations.
iv.Able to create, process and upload learning solutions (SCORM, PDFs, Multimedia etc.) in LMS
v.Perform a basic level of diagnosis of LMS.
Analytical Skills
i.Able to observe/record behaviors of learners before and after learning solution impact.
ii.Able to compare, interpret and synthesize sets of data from different sources; identify possible cause and effect patterns and draw appropriate conclusions from these datasets to arrive at appropriate solutions.
iii.Determine Target Groups, gather data to define needs, prioritize needs, identify, and analyze causes, summarize findings.
iv.Conducts training needs assessment by connecting with various stakeholders.
v.Able to analyze learning solutions effectiveness conducted in different environments/ countries.
vi.Evaluates and report on the effectiveness of trainings, workshops, and other learning solutions by completing training evaluations and end of training reports.
vii.Data driven approach to understanding performance issues. Take action to improve the quality and effectiveness of training and coaching.
Facilitation
i.Able to lead discovery meetings on different business needs with a diverse audience.
ii.Able to lead Learning squads and perform ticket/task management.
iii.Able to conduct Train the Trainer sessions.
iv.Able to lead trainings/meetings for different levels of audience (agile ceremonies, leadership development, inspiration time sessions for specialists to managers)
v.Facilitates professional routine training, remediation and upskilling with a focus on Vistaprint/Cimpress products, channels, tools, and processes.
vi.Facilitates soft skills/language and mid-level developmental trainings.
Leading Others
i.No supervisory responsibilities; accountable for individual contribution and batch performance (when applicable).
ii.Supports trainees during the OJT.
iii.Coaches, mentors, and directs Trainees to expected behavior and performance.
iv.Model and educate the best practices of Instructional Design principles and applications to PR1.
v.Able to support your colleagues to apply adult learning principles (and other Instructional Design Models) when they create learning solutions.
vi.Coach your colleagues on ID styles + standards, best practices, and tools
Process Management
i.Build and maintain ID templates (TDD, PPT…)
ii.Able to build and maintain ID styles + standards, guidelines, and best practices (effective ways to write course descriptions, version control, copyright etc.)
iii.Strong knowledge of Vistaprint/Cimpress products, tools, channels, and processes. – functional knowledge
Learning Administration
i.Coordinates and manages the feedback loop interactions with Recruiting, DQ, PEX and/or Operations.
ii.Responsible for user management, course and site administration and report generation and communication of the LMS
iii.Interacts with internal customers to support them with the functionality of the LMS.
iv.Collects, analyzes, and distributes results of evaluation, and other training data.
v.Maintains training database, prepares, and distributes all team reports.
vi.Manages training resources and equipment.
Cross (horizontal) – T shaped
Knowledge Management
i.Designs multi-media knowledge solutions for internal and external customers.
ii.Structured knowledge solutions in knowledge base and keeps knowledge up to date by delivering value to users.
iii.Designs effective job aids and knowledge articles.
iv.Contributes to refinement of knowledge writing styles and standards and supports styles and standards compliance through peer review.
v.Encourages knowledge usage and feedback sharing to address knowledge gaps, identify process and tool enhancements.
vi.Exploring various knowledge management platforms
Instructional Design
i.Designs engaging learning solutions and supporting material and media including instructor-led trainings, facilitator’s, virtual trainings and reference guides.
ii.Works with stakeholders to identify training needs, sets instructional end goals, and creates content that aligns with needs.
iii.Analyzes and applies trends and good practices in learning technologies and instructional design.
iv.Devise’s mode of assessment to measure the effectiveness of learning solutions.
v.Maintains learning solution course folders.
Project Management
i.Defines project scope and objectives by involving all relevant stakeholders and ensures technical feasibility.
ii.Ensures on-time delivery of projects within scope and budget.
iii.Develops detailed project plan to monitor and track progress.
iv.Manages changes to the project scope, project schedule using appropriate techniques.
v.Measures project performance using appropriate tools and techniques.
vi.Leads role-based teams, with responsibilities to create and (in partnership with others) execute strategy.
vii.Planning, organizing, and controlling training space and managing multiple projects (project management tools)
Leadership Development
i.Assist with org. learning and development programs and the implementation of learning initiatives.
Marketing Skills
i.Developing content and/or learning solutions like you are selling a product can be a highly sought-after skill for many leaders.
ii.Think and Act as a marketer